Privacy Policy

Privacy Policy

As part of our business operations, we collect and process only those data necessary for order fulfillment, communication with customers, and the improvement of the user experience. We approach data processing responsibly, in accordance with the applicable laws of the Republic of Serbia and with full respect for the privacy of every user.

Customers are enabled to decide whether they wish to receive promotional messages via email or other communication channels. The data you provide to us is treated as confidential and is available only to employees and associates who need it to perform their work. Everyone involved in data processing is obliged to act in accordance with privacy protection rules.

Data Controller: VESNA VIDOVIĆ PR TRGOVINA ČAJEM CASA DE MATE VRBAS Save Kovačevića 125, Vrbas, Serbia Registration Number (Matični broj): 68303966 Tax ID (PIB): 115357456

A "Customer" is any natural or legal person who purchases products through the website, while "Products" refers to all items available in the online store.

Data Collection and Use

During a purchase or communication via the website, we may request basic personal data such as first and last name, delivery address, phone number, and email address. This data is necessary for us to process the order, perform delivery, and ensure smooth communication with the customer. With the user's prior consent, data may also be used for the purpose of informing about new products, promotions, and special offers. The user may withdraw this consent at any time.

Legal Basis for Processing

The processing of personal data is carried out in accordance with the Law on Personal Data Protection of the Republic of Serbia. Data is processed only when necessary for the execution of a contract, fulfillment of legal obligations, or based on the user's consent.

Data Sharing

Personal data is not sold or assigned to third parties without the user's consent. Exceptions are situations where it is necessary for the realization of the purchase, such as forwarding data to courier services for delivery, or when required by competent state authorities in accordance with the law. Third parties have access only to those data necessary for the execution of a specific service and are obliged to keep them confidential.

Data Storage and Updating

Data is stored for the duration of the business relationship, as well as for the period required to fulfill legal obligations. Data used for marketing purposes is kept until the withdrawal of consent. The user has the right to request the modification, addition, or deletion of their data at any time.

User Rights

In accordance with applicable regulations, users have the right to:

  • Request access to their data
  • Request correction or deletion
  • Restrict processing
  • File an objection
  • Request data portability

If you believe there has been an irregularity in data processing, you have the right to file a complaint with the competent authority for personal data protection.

Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or loss. Access to data is granted only to authorized persons.

Changes to the Privacy Policy

We reserve the right to change this Privacy Policy at any time. All changes will be published on the website and will apply from the moment of publication.

Contact

For all questions, requests, or additional information regarding the processing of personal data, you can contact us: 📧 casamatesrbija@gmail.com 📍 Save Kovačevića 125, Vrbas

Final Provisions

For everything not regulated by this Policy, the applicable regulations of the Republic of Serbia apply. In the event of a potential dispute, the parties will endeavor to resolve it amicably, and if that is not possible, the court according to the entrepreneur's seat shall have jurisdiction.